Brief: re-establish positive relationship and trust with key client create KPI reporting process and procedures to follow develop and train people to be able to take over after the interim period
Redesign data processing
Brief: Map all current order, payment and CS white mail processing Redesign and simplify these processes using new scanning systems Ensure project implementation in Hong Kong
Streamline Operations Europe
Based in London, UK & Malmö, Sweden. Brief: Map & analyze current local processes, systems & procedures and create strategy for Production, Operations & Customer Services departments Implement strategy to streamline all operational departments in all European offices (Warehousing, Logistics, Purchasing, Customer Services, Marketing Support and Editorial Production)
Marketing Operations
Brief: implement operational project structure to decrease time spend by marketeers on campaign fulfillment focus and manage all external partners on marketing key goals and deadlines
LVCR Switzerland
Brief: Support marketing of LVCR possibilities using Switzerland as warehouse hub for Spanish companies Speaker at Barcelona Event